The terms and conditions of use as set out herein (“Terms”) constitute an agreement between Shopsense Retail Technologies Limited (“Potlee”, “we”, “us” or “our”), a company incorporated under the Companies Act, 1956, having its registered office at 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai 400093 which is a subsidiary of Reliance Retail Ventures Limited and any natural or legal person who access and/or use the Platform in any manner (referred as “you”, “your”, “User”), or uses any current or future service or functionality or offer made available on Platform (“Service(s)”), as updated from time to time.
Potlee is a fintech application developed by us having its website address at www.potlee.co.in (“Website/Platform”) which gives User (“You”, “Your”, “User”) a one-stop platform to the underserved customers, for various credit line needs.
By using the Platform, you expressly agree to be bound by the Terms. If you do not agree with any of the Terms, please do not use the Platform. If you have any questions about the terms, please contact at email@example.com. These Terms govern your use of the Platform and transaction or dealings thereon.
For the purposes of these Terms: (a) www.potlee.co.in (“Website”), software applications or mobile applications including the Potlee application hosted on www.potlee.co.in which is owned by us (“Apps”) or platform(s) of any of our partners (“Platforms”) on which you may avail the Services and includes, applications controlled and managed by us which interact with one or more such mobile applications/ wallets/ websites/ tablets and digital modes as provided by us; (b) “Service” shall mean any products or services which we may operate or offer to you either directly through our Websites or Apps or Platforms or through a merchant or partners platform; including the steps we take to protect your Personal Information and Sensitive Personal Information; (c) We and you are hereinafter individually referred to as “Party” and collectively as “Parties”.
Please carefully read all the clauses to understand the conditions applicable in case of usage of the Platform.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
We authorize you to view and access the Platform solely for personal use and refrain from any actions that endanger the functionality or operation of the Platform. In particular, the User is prohibited from carrying out any actions that scan or test weak points of the Platform, Service, software, bypass security systems or access systems of the software or integrate malware into the Platform.
Any accessing, browsing, or otherwise using the Platform indicates that you guarantee that you have all the necessary rights (such as copyright, ancillary copyright, industrial property rights, trademark rights) for availing the Services or Products offered by us or our partners
By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement. If a user is below 18 (Eighteen) years of age, it is assumed that he/she is using/browsing the Platform under the supervision of his/her parent or legal guardian and that such user’s parent or legal guardian has read and agrees to the terms of this Agreement, including terms of purchase of Services or Products on behalf of the minor user. In the event we are made aware that a user is under the age of 18 and is using/browsing the Platform without the supervision of his/her parent or legal guardian, we reserve the right to deactivate such user’s account without further notice. Further, if you are using the Services on behalf of a company or organisation, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.
When you use the Website you agree that you are involved in the transmission of sensitive and personal information including but not limited to Account Information (collectively "SPI") which falls within the ambit of the Information Technology (Reasonable Security practices and procedures and sensitive personal data or information) Rules, 2011. However, you acknowledge that Potlee will not be liable for any disclosure of your SPI as a result of an error in transmission or unauthorized actions of third parties.
If you do not accept any part of the Platform Policies or any subsequent modification therein, You must stop accessing and using our Services.
In order to avail the Service on the Platform, all You need is to visit www.potlee.co.in and use the platform to avail the Services and Products offered us or our partners. Potlee is effortless for everyone who wants easy credit Services or Products. Potlee (platform or App) can be easily used by any creditworthy individuals above the age of 18 years as deemed fit by us or our partners.
Registration process: It is very simple! All you need is to Sign up on the Platform by using your Aadhaar linked phone number and any other information indicated as required and your Potlee account is created! Registration is a one-time process and is free of cost. Potlee may reject your application for opening an account or may cancel an existing account, for any reason, in its sole discretion.
You are solely authorized to operate the account created by you. Consequently, it is your responsibility to maintain the confidentiality of the login credentials of your account on the Platform and for restricting access to your computer/mobile/other similar devices to prevent unauthorized access to your account. You shall remain solely liable for all the actions undertaken through your account.
Your usage of our Services is monitored by us through our computer resources or systems. The usage can be accessed by a User by logging into their account and viewing the dashboard provided by Potlee. The calculation bases of Potlee may be subject to changes as per its own discretion.
Usage of the Services offered by Potlee is equally available to Users who are not residing within the territorial boundaries of the Union of India, hence by necessary implication, these Terms are equally applicable to the same extent to such foreign Users.
However, Potlee disclaims itself of all liabilities incurring due to contraventions of any laws or rules of such foreign jurisdictions by such Users. The User’s information is valuable and forms part of its Personal or Unique Information therefore Potlee shall value the same by keeping it confidential.
Potlee do not charges its Users for its any Services or Products on any basis e.g.: daily / monthly / yearly basis for any Services or Products.
Credit will be offered by Lending partner with whom we have partnership with. The Credit will automatically flow to the merchant’s account given at the time of merchant’s registration on our marketplaces.
We as a platform or App provider will not act as intermediate to receive or store any payments in our nodal accounts from Lending partners to merchant during purchase of goods by User or Users.
We will not be liable for any kind of discrepancy or financial liabilities for credit flow from between Lending Partners and merchant. User can reach out to Our customer care or Lending Partners customer service or merchants customer service for the resolution.
You may repay the dues by using the methods of payments as available, published and updated from time to time. Dues will be regarded as paid only after your payment has been confirmed.
The repayment of the dues will directly flow to the Loan accounts created by Lending partners while disbursing the credit.
The settlement of Loan account will be handled by Lending partners and we will not be liable for any discrepancy or financial liabilities for repayment from User towards the dues. User can reach out to Our customer care or Lending Partners customer service or merchants customer service for the resolution.
The unavailable Service or Products discontinued due to non payment of dues will be available to you promptly after you have paid the dues.
You acknowledge that the dues paid by you are not refundable.
Repayments will include applicable charges. You will pay all dues and charges in a timely manner and in compliance with Lending partners pricing schedule and you will reimburse Potlee for any interest and collection costs resulting from overdue payments.
Potlee will, at its sole discretion, make its best efforts to have a transaction processed accurately and expeditiously and Lending partners will reimburse you for any wrongful payment that you were mistakenly charged with. However, Potlee will not be liable for mistakes, errors, malfunctions and miscalculations made by our Lending partners.
You can unsubscribe/ opt-out from receiving marketing/ promotional communications, newsletters and other notifications from us at any time by following the instructions set out in such communications.
We will try to ensure that all information and recommendations, whether in relation to the Services, offerings or otherwise (hereinafter “Information”) is correct at the time of inclusion on the Platform. We do not guarantee the accuracy of the Information. We make no representations or warranties as to the completeness or accuracy of Information.
You agree that Information is being supplied to you on the condition that you will make your own determination as to the suitability of such information for your purpose prior to use or in connection with the making of any decision. No Information on the Platform shall constitute an invitation to invest in us or any affiliates. Any use of this Platform or the Information is at your own risk. Neither we, our affiliates, nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this website, the Information, or any third-party website linked to this Platform. We are not responsible for the content of any third-party sites and do not make any representations regarding the content or accuracy of material on such sites. If you decide to access links of any third-party platforms, you are doing so entirely at your own risk and expense.
You agree and acknowledge that we are not responsible for any act of infringement of any third party information that you have uploaded for processing. You are solely responsible for any claims, damages, cost, expenses, suits, etc. brought by any third party pertaining to the usage of the resulting images with the watermarks removed.
As means to assist the users in identifying the Service of their choice, we provide visual representations on the Platform including graphics, illustrations, photographs, images, videos, charts, screenshots, info graphics and other visual aids. While reasonable efforts are made to provide accurate visual representation, we disclaim any guarantee or warranty of exactness of such visual representation or description of the Service, with the actual Services ultimately delivered to users. The appearance of the Service when delivered may vary for various reasons.
Nothing contained herein is to be construed as a recommendation to use any Service, process, equipment or formulation, in conflict with any patent, or otherwise and we make no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
We do not covenant or provide any representations and warranties:
in respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption or the content (including Service or pricing information and/or specifications) on Platform;
that the Services will be made available at all times; and
that the operation of Platform, including the functions contained in any content, information and materials on Platform or any third-party sites or services linked to Platform will be uninterrupted, or that the defects will be rectified, or that Platform or the servers that make such content, information and materials available are free of viruses or other harmful components.
THE PLATFORM AND THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “WHERE-IS” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES. WE, FOR OURSELF AND ANY THIRD-PARTY PROVIDING MATERIALS, SERVICES, OR CONTENT TO THIS WEBSITE, MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS, WITH RESPECT TO THE PLATFORM, THE INFORMATION OR ANY PRODUCTS OR SERVICES TO WHICH THE INFORMATION REFERS. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING FROM OR CONNECTED WITH THE SITE, INCLUDING BUT NOT LIMITED TO, YOUR USE OF THIS SITE OR YOUR INABILITY TO USE THE SITE, EVEN IF WE HAVE PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Disclaimer - To the extent permitted by applicable law, We, our officers, agents, employees and directors, disclaim any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Platform.
We have several websites offering Products, Services, content and various other functionalities to specific regions worldwide. The Services offered in one region may differ from those in other regions due to availability, local or regional laws, shipment and other considerations. We do not make any warranty or representation that a user in one region may obtain the Services from our site in another region and we may cancel a user's order or redirect a user to the site for that user's region if a user attempts to order Services offered on a site in another region.
Information that we publish on the World Wide Web may contain references or cross references to our Products, programs and Services that are not announced or available in your country. Such references do not imply that we intend to announce such Products, programs or Services in your country.
We have a strong notice and takedown mechanism in place, in case it is brought to our knowledge that the Potlee platform is being misused for any illegal or fraudulent activity by any User. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Platform and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such an account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
You shall be responsible for any negligence or fraudulent activity with respect to the information provided by you on the Potlee platform.
In your use of the Platform, you may enter into correspondence with, providing information, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of Platform or access any other third-party website linked to the Platform. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that we have no liability, obligation or responsibility for any such correspondence, purchase or promotion, access or usage of any third-party website and the contract under such instances remains between you and any such third party.
The Platform contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights (“Content”). All copyright and other intellectual property rights in the Content are either owned by us or have been licensed to us by the owner(s) of those rights so that we can use the Content as part of Service. We retain copyright on all Information, including text, graphics and sound and all trademarks displayed on the Platform are either owned by or licensed to us.
You may use and display the Content on your personal computer only for your personal use subject to the grant of a limited, revocable, personal, non-exclusive and non-transferable license to you by us including using and printing copies of the Service on the Platform for your personal use and store the files on your computer for personal use only and not for business purposes.
You may not: (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper within any way or otherwise use any Content contained on the Platform. These restrictions apply in relation to all or part of the Content available on the Platform; (b) copy and distribute the Information on any other server, or modify or re-use text or graphics on this system or another system; (c) reproduce any part of the Content or sell or distribute the same for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site; (d) remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the Content or Platform; or (e) link any other material to the Content displayed on the Platform, without our express written consent.
If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at firstname.lastname@example.org available on the Platform and let us know of your concerns.
All the trade names associated with us and all Services and logos denoted with TM on the Platform are trademarks or registered trademarks of us or our affiliates. Such trademarks may not be used in connection with any product or service that is not our product or service.
"Confidential Information" consists of any information sent, transmitted or processed by the User on the Website that is identified as "confidential" in writing or can be recognised as confidential by the virtue of its nature.
Potlee shall not disclose any such knowledge received from the User to any 3rd party and the same shall remain confidential
The following will not be considered as confidential information:
Information already available with Potlee prior to the signing of this agreement
Information that is or becomes known publicly
Information that is developed by Potlee independently
Potlee shall not use such information for selling or disclosing purposes, but in the event that such information is required to be revealed to the Indian authorities for any purpose, Potlee shall do the same.
You grant to us a royalty-free, worldwide, non-exclusive, sub-licensable and transferable license to use the information including to reproduce, distribute, create derivative works, display, and perform it for any purpose in connection with the Service and our business, including for the purpose of promoting and redistributing part or all of the Service. This license is perpetual and authorizes us to make your information available only for personal and non-commercial purposes, and only as permitted by the functionality of the Service.
Potlee is not liable for any infringement of copyright arising out of submissions of other Users, posted on or transmitted through the Website, or items made available on the Website, by end users or any other third parties.
You agree that we do not routinely monitor your postings on the Platform but reserves the right to do so. However, if we become aware of inappropriate use of the Platform or any of its Services, we will respond in any way that, in its sole discretion, we deem appropriate. You acknowledge that we will have the right to report to law enforcement authorities of any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, we will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the internet.
Submissions and unauthorised use of any materials contained on the Platform may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your username and/or password. As such, you shall indemnify and hold us and our officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of the Platform or the use of the Platform by any person using your user name and/or password (including without limitation your participation in the posting areas or your Submissions) violates any applicable law or regulation, or the rights of any third party.
You represent and warrant that: (a) your use of Platform and/or Services will not violate any applicable law or regulation; (b) all information that is submitted to us in connection with Personal Information and/or Services is true, accurate and lawful; (c) use of the content and material you supply does not breach any applicable Agreement and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by you is found to be false or inaccurate, we will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify us and our affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
You will not do any of the following:
Delete or modify any content on Platform, such as any information regarding the Services, their performance, sales or pricing;
Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search Platform;
Make false or malicious statements against the Services, Platform or us;
Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage Platform and/or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of Platform and/or the Services;
Introduce any trojans, viruses, any other malicious software, any bots or scrape on Platform for any information;
Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;
Hack into or introduce malicious software of any kind onto Platform;
Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services; or
Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet.
You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through Platform, any information that:
belongs to another person and to which you do not have any right;
is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
harms minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonates or defames another person; or
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
Potlee, may terminate the User’s usage of their Services and this Agreement with immediate effect, without prior notice to the User and without assigning any reasons whatsoever;
If in the opinion of Potlee, the User has breached any of the terms and conditions of this agreement or/and;
If in the opinion of Potlee, or/and any regulatory authority, it is not in the public interest to continue providing the Service to the User for any reason or/and;
If the User is declared bankrupt or/and the User enters into any compromise or arrangement with its creditors and further without any prejudice to any/all other rights.
In case of termination, User need to repay the dues using payment options comfortable with to Lending partners directly
In the event you wish to cancel any of our services or Products, then, you shall be permitted to do so by writing an email to email@example.com. The cancellation will be effective after due confirmation from our side and lending partner side and a notification to this effect will be sent to you. Potlee shall reserve the exclusive right to cancel any content whatsoever from being processed through its Website. Dues shall be repaid by User to Lending partner if a User willingly cancels their services.
We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.
Mr. Kishore Dalwani
6th Floor, Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla (W) Mumbai MH400070.
Email : firstname.lastname@example.org
Contact Number: 022-69181439
Name: Abhimanyu Mallik
Designation: Nodal Officer
Email Address: email@example.com
Contact number: 9152400341
Registered Office: Shopsense Retail Technologies Limited 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar,Kondivita, Andheri East, Mumbai 400093
In accordance with the applicable law, any grievances which you may have with respect to the information shared by you with us hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to such Grievance Officer at the below mention
Name: Sana Kazi
Designation: Grievance Officer
Email Address: firstname.lastname@example.org
Contact number: 8208165331
Registered Office: Shopsense Retail Technologies Limited, 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar,Kondivita, Andheri East, Mumbai 400093